Tech Support Scams

The FBI Internet Crime Complaint Center has been receiving a large increase in complaints related to technical support scams, where the scammer claims to be an employee of a major computer software or security company offering technical support to you. Some scammer are claiming to be support for cable and internet companies to offer assistance with digital cable boxes and connections, modems and routers. The scammer claims the company has received notifications of errors, viruses or security issues from your internet connection. Scammers are also claiming to work on behalf of government agencies to resolve computer viruses and threats from possible foreign countries or terrorist organizations.

Tips to avoid being a victim:

• Recognize the attempt and cease all communication with the scammer.
• Resist the pressure to act quickly. The scammer will urge you to fast action in order to protect your device. The scammer will create a sense of urgency to produce fear and lure you into immediate action.
• Do not give unknown, unverified persons remote access to devices or accounts. A legitimate software or security company will not directly contact individuals unless the contact is initiated by the customer.
• Ensure all computer anti-virus, security, and malware protection is up to date. Some victims report their anti-virus software provided warnings prior to the attempt.
• If a victim receives a pop-up or locked screen, shut down the device immediately. Victims report that shutting down the device and waiting a short time to restart usually removes the pop-up or screen lock.
• Should a scammer gain access to a device or an account, you should take precautions to protect your identity, immediately contact your financial institutions to place protection on your accounts, and monitor your accounts and personal information for suspicious activity.

To learn more about this scam and reporting information visit the FBI’s update at: http://www.ic3.gov/media/2016/160602.aspx

~Your TeCHS

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